Refund and Cancellation
We want to ensure you have a hassle-free experience, where you can confidently get treatment. Since most of the services offered by St. Stephen’s Hospital are medical in nature, there is no return of the services purchased through our website. However, certain refund and cancellation policies apply, which may differ or vary from service to service. Please read all refund and cancellation related policies applicable to the service.
Payment Policy
- All services offered by St. Stephen's Hospital are offered on a fixed/flat fee basis and are not subject to any deductions or negotiations.
- For all services, payments shall be made in advance. Payments may be made through credit card, debit card or e-banking.
- The said information shall not be utilized or shared by St. Stephen's Hospital with any third party unless required by law, regulation or court order.
- The Website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.
- If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.
St. Stephen's Hospital shall not be liable:
- if any transaction does not fructify or may not be completed; or
- for any failure on the part of the bank, the credit card provider, or the third-party site or agency to perform any of its obligations; or
- in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Please note the following for Refund & Cancellation
- The cancellation and refund policy is applicable only to online payments made through the website.
- St. Stephen's Hospital shall not be responsible in case communication is not received by the customer due to an incomplete address given by the individual.
- At the time of cancellation, the amount will be refunded via the same source of payment and will be subject to the payment terms of that source only. Typically, refunds are processed within 7 working days. Please note that we shall not be responsible for any delay in credit to the cardholder's credit card account or the accountholder's bank account, as that is managed by the cardholder's issuing bank.
- For claiming a refund, the customer must have the valid invoice of the investigations and the ID documents of the customer seeking the refund in order to be able to get the refund.