Payments & Refunds
All payments at St. Stephen’s Hospital must be made at the hospital cash counters against a printed receipt. Please do not hand cash to any individual — always insist on a receipt from the cashier.
Refund Policy
A refund may be applicable in the following situations:
- The final bill is less than the advance paid
- A test or procedure could not be performed
- A doctor was not available for consultation.
How to Pay
Cash
Payments
Cash payments are accepted up to ₹2,00,000 per patient per admission, in line with Reserve Bank of India guidelines.
Online Transfer (NEFT / RTGS / IMPS)
Payments may be transferred directly to the hospital account. Please bring the UTR number or transaction proof when visiting.
Card Payments
Cards are accepted at the billing counter. Please retain your charge slip — it is required for any refund.
Bank Details
- Beneficiary Name St. Stephen’s Hospital Society
- Bank Name Indian Overseas Bank, Tis Hazari Branch
- IFSC Code IOBA0001500
- Current A/c No. 150002000000001
Bank Details
- Beneficiary Name St. Stephen’s Hospital Society
- PAN Card Number AAAAS0246D
- Bank Name Indian Overseas Bank
- Branch St. Stephen’s Hospital
- Address Tis Hazari, Delhi – 110054
- IFSC Code IOBA0001500
- MICR Code 110020047
- Swift Code IOBAINBB001
- Current A/c No. 150002000000001
- Phone No. 011-23966021 to 27
Making Payments
Payments can be made against bills, prescriptions or admission papers of the Hospital.
We Accept
Refund Policy
A refund may be applicable in the following situations:
- The final bill is less than the advance paid
- A test or procedure could not be performed
- A doctor was not available for consultation.
How Refunds are Processed
| Payment method | Amount | How Refunded | Timeline |
|---|---|---|---|
| Cash | ₹10,000 or less | Cash at billing counter | At discharge |
| Cash | More than ₹10,000 | Cheque | Within 10 working days |
| Debit Card / NEFT | Any amount | Cheque or NEFT to original account | Within 10 working days |
| Credit Card | Any amount | Credited back to credit card only | Within 10 working days |
Documents Required For A Refund
Please bring the following to the billing counter:
- Original final bill
- Original advance receipt(s)
- Charge slip (for card payments) or UTR number (for NEFT/RTGS)
- Identity proof of the person who made the payment
For Billing Queries, Contact the Billing Counter.
011-23966021-27