Payments and refunds

Payments

Cash counters: All payments are to be made only at the Hospital cash counters against a printed receipt, or online through the payer's bank account. There should no cash dealings anywhere else in the Hospital. Patients/attendants should not hand over their cash to any individual other than the cashier who is on duty at the cash counter.

Making Payments: Payments can be made against bills, prescriptions or admission papers of the Hospital.

Cash Payments: As per RBI rules, cash payments are limited to a maximum of rupees two lakhs per patient per admission.

Online Payments: The Hospital accepts payments through NEFT, RTGS or IMPS.

The bank details for RTGS/NEFT are as follows. Beneficiary Name: St. Stephen’s Hospital Society PAN Card  Number:  AAAAS0246D Bank Name: Indian Overseas Bank

Branch: St. Stephen’s Hospital

Address: Tis Hazari, Delhi – 110054.

IFSC Code: IOBA0001500

MICR Code: 110020047

Swift Code: IOBAINBB001

Current A/c No. 150002000000001

Ph. No. 011-23966021 to 27

Card Payments: Payments may also be made by Debit card or Credit card. Kindly note the refund rules before making a payment be Credit card.

Refunds

A refund may be due to a patient/attendant in certain cases:

• Bill for treatment is less than the advance payment made.
• Investigation paid for could not be carried out due to breakdown.
• Doctor was not available for consultation.

The mode of refund depends on the mode of payment that the payment used to pay the Hospital.

Against Cash Payments: For payments made in cash, refunds of up to Rs.10,000/- can be from the cash counter after the final bill is generated.

If the refund due is more than Rs.10,000/-, then the entire amount is refunded by cheque only after 10 days.

Against Online or Debit card Payments: For payments made by Debit card or NEFT/RTGS/IMPS, the refund will be made by cheque or NEFT after 10 days from the Accounts Office. The Refund is made in the name of the debit card holder / account holder. The following documents need to be submitted to claim the refund:

• Original bill and original advance receipt.
• Charge slip of debit card; or UTR Number in case of online payment.
• Identity proof of the payer (card/account holder), if different from the patient.
• Photocopy of the debit card. (If applicable)
• Present address with mobile number, if the cheque is to be sent by post.

Against Credit Card Payments: For payments made by Credit card, the refund is credited to the Credit Card Account of the issuing Bank, not in the patient's personal SB account.

The documents required are the same as for Debit card.