Refund and Cancellation Policy


We want to ensure you have a hassle-free experience, where you can confidently get treatment. Since most of the services offered under the St. Stephen’s Hospital are medical services in nature, there is no return of the services purchased through our website, but certain refund and cancellation policies apply which may differ or vary service to service, please read all refund and cancellation related policies to the service.

Payment Policy

All services offered by St. Stephen’s Hospital are offered on a fixed/flat fee basis and are not subject to any deductions or negotiations.
For all services, payments shall be made in advance. The payments may be made through credit card, debit card or e-banking.
The said information shall not be utilized and shared by St. Stephen’s Hospital with any of the third parties unless required by law, regulations or court order.
The Website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.
If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. St. Stephen’s Hospital shall not be liable.
if any transaction does not fructify or may not be completed or
for any failure on part of the bank or
the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or
indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Please note the following for Refund & Cancellation:

The cancellation and refund policy is only applicable to all online payments made through website. 
The St. Stephen’s Hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.
At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Typically refunds are processed in 7 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank. 
For claiming refund, the Customer should necessarily have the valid invoice of the investigations & ID documents of the customer who is seeking refund so as to be able to get the refund.